Shipping policy

At DAHABÉ we want your jewellery to reach you safely and on time, so we’ve created a simple and transparent shipping policy.

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday), excluding weekends and public holidays. Once your order is processed, you will receive a confirmation email with tracking information.

Please double-check your shipping address at checkout to ensure accurate delivery. DAHABÉ is not responsible for delays caused by incorrect addresses provided by the customer.

2. Shipping Methods & Delivery Times

Shipping Option Estimated Delivery Time Notes
Standard Shipping 3–7 business days Reliable and tracked within the UK
Express Shipping 1–3 business days Fast delivery for special occasions
International Shipping 7–21 business days Delivery times vary depending on destination & customs

Delivery times are estimates and not guaranteed. Delays can occur due to carriers, customs, or events outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on the selected shipping method and delivery location. Occasionally, we may offer free shipping promotions, these will be clearly indicated on our website.

4. Order Tracking

Once your order ships, we’ll send you an email with tracking details so you can monitor your package every step of the way.

5. Lost or Delayed Orders

While we work with trusted carriers, DAHABÉ is not responsible for lost, delayed, or stolen packages once the order has been handed over to the carrier. If your package does not arrive within the expected timeframe, please contact us at hello@dahabey.com and we will do our best to help you.

6. International Shipping & Customs

For international orders, you are responsible for any customs duties, taxes, or import fees imposed by your country. Delivery times for international shipments may vary depending on local customs processing.

7. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of receipt at hello@dahabey.com with photos of the item and packaging. We will guide you through the next steps to resolve the issue.

Thank you for shopping with DAHABÉ! We take pride in delivering jewellery that makes you feel confident and radiant, and we appreciate your patience as we get your pieces safely to you.